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Questions and answers

As for shipping questions

Which countries are delivered to?

Worldwide delivery from EU warehouse.

How much does the delivery cost?

Delivery costs from 11 euros and depends on the weight of the parcel.

What delivery methods are there?

We send orders by mail from a warehouse in the EU, you can receive your order at the post office nearest to you in your city, you can receive your order personally by courier.

Delivery time of order?

WE work with TNT, a reliable partner company that delivers all over the world. The company has express delivery, your order can be with you the next day. Normal delivery time is 3-4 days.

Can I book a product?

Yes, you can book a product and it will be postponed for you in our warehouse, but only after 100% payment for the ordered products.

Can I pick up the goods by self-pickup?

Yes, you can pick up the goods yourself in Moscow and Estonia, for this you need to write to us about your intentions and we will send you the exact address, contact person and warehouse opening hours.

*Some more about shipping here>>>

 

As for testing a product or obtaining samples for a sample

Are there samples of products for testing?

Products are available upon request. Please write us the address, organization name (full name), contact phone number, and we will send you our promotional test kit. email: matreshka-beauty  @ mail.ru

Are these free?

As part of the MATRESHKA brand promotion program, we provide product samples for testing free of charge. You have to pay only for shipping it.

As for bonuses and discounts

Do you provide discounts to clients?

Matreshka is a very customer-oriented company and as part of brand development, we give customers discounts for development. We have an individual approach to each client.

How much is the discount possible?

The issue of discounts and conditions is confidential and is discussed with each client individually. Discounts depend on the volume of monthly purchases of our products.

How to get a discount?

You can send us a request by email matreshka-beauty @ mail.ru and get detailed information from your personal manager.

As for dealership and regional representation

How to become a your regional representation?

We are looking for representatives in all countries of the world, we are ready to consider your proposals by mail: matreshka-beauty @ mail.ru